Terms and Conditions

Clapham Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Clapham Movers provides removal, relocation, packing, storage coordination and related services within the United Kingdom. By making a booking, paying a deposit, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation that books or receives the services of Clapham Movers.

Company means Clapham Movers, including its employees, agents and subcontractors.

Services means any removal, packing, loading, unloading, transportation, storage coordination, waste carriage, or related work provided by the Company.

Quotation means the written or electronic estimate issued by the Company describing the Services to be provided and the price or pricing basis.

Service Area means the locations in which the Company operates, including but not limited to the London region and other parts of the United Kingdom as agreed in advance.

2. Scope of Services

The Company provides domestic and commercial removal services, including the loading, transportation and unloading of goods, together with optional packing, unpacking, furniture dismantling and reassembly where agreed in writing.

The precise scope of the Services will be set out in the Quotation or booking confirmation. The Client is responsible for checking that the description of the Services is accurate and complete before confirming the booking.

Any services requested on the day that are outside the agreed scope may be provided at the Companys discretion and may incur additional charges based on time, labour and any additional materials used.

3. Booking Process

3.1 Quotation

The Company will usually provide a Quotation following a discussion of the Clients requirements, which may include a site visit or a virtual assessment. Quotations are normally based on the information supplied by the Client concerning the property type, access conditions, volume of items, special items, and distance between addresses.

All Quotations are subject to amendment or withdrawal until accepted by the Client. Unless otherwise stated, a Quotation is valid for 30 days from the date of issue.

3.2 Acceptance

A booking is considered accepted only when the Client has confirmed in writing or electronically that the Quotation is accepted, and any required deposit has been received by the Company. The Company reserves the right to refuse any booking at its discretion.

3.3 Information Obligations

The Client must provide accurate and complete information regarding:

Addresses for collection and delivery.

Parking restrictions or requirements for permits.

Access issues, including stairs, lifts, narrow doors, or restricted entry.

Special or heavy items such as pianos, safes, large appliances, or fragile and high-value goods.

Any time restrictions or building regulations that may affect the Services.

If the information supplied is inaccurate or incomplete, the Company may adjust the price, alter the planned resources, or, in severe cases, decline or suspend the Services.

4. Pricing and Payment Terms

4.1 Pricing Basis

Prices may be quoted as a fixed fee, a time-based rate, or a combination of both, depending on the nature of the Services. The Quotation will specify the pricing basis, including any additional charges that may apply for extra labour, waiting time, extended distances, or work outside standard hours.

4.2 Deposits

The Company may require a non-refundable deposit at the time of booking. The deposit amount and due date will be indicated in the Quotation or booking confirmation. If the deposit is not received by the specified date, the Company may release the booking slot without further notice.

4.3 Payment Methods

The Company accepts payment by standard UK methods which will be confirmed at the time of booking. The Client is responsible for ensuring that cleared funds are available by the agreed due date.

4.4 Payment Timing

Unless otherwise agreed, full payment is due either before the commencement of the Services or immediately upon completion on the day, as notified by the Company. For commercial clients or larger projects, alternative payment schedules may be set out in the Quotation.

4.5 Late Payment

Where payment is not received by the due date, the Company may charge interest on overdue sums in accordance with applicable UK law. The Company may suspend or refuse to continue Services until all outstanding amounts are paid in full.

5. Client Responsibilities

The Client must ensure that the property is ready for the move, that items are properly packed where self-packing has been agreed, and that all necessary arrangements have been made for access, parking and building entry.

The Client is responsible for:

Obtaining parking permissions or permits and covering any parking fees or penalties incurred as a result of local regulations unless otherwise agreed in writing.

Ensuring that all items to be moved are clearly identified and are not left behind inadvertently.

Securing valuable items such as jewellery, money, important documents and small electronic devices. The Company recommends that such items are carried personally by the Client and not packed with general household or office goods.

Disconnecting and preparing appliances and electronic equipment unless the Company has explicitly agreed to provide this service.

6. Cancellations and Amendments

6.1 Cancellation by the Client

The Client may cancel or reschedule a booking by giving notice to the Company. The following provisions will usually apply unless otherwise stated in the Quotation:

If cancellation occurs more than seven days before the booked date, the Company may retain the deposit but will not usually charge additional fees.

If cancellation occurs between forty eight hours and seven days before the booked date, the Company may charge a percentage of the estimated total price to cover allocated resources and lost opportunities.

If cancellation occurs less than forty eight hours before the booked date, the Company reserves the right to charge up to the full quoted price.

6.2 Amendments

Changes to dates, addresses, scope of work, or volume of items are subject to availability and may result in an adjusted Quotation. The Company will advise the Client of any price changes before proceeding.

6.3 Cancellation by the Company

The Company may cancel or suspend the Services due to reasons beyond its control, including but not limited to extreme weather, road closures, vehicle breakdowns, staff illness, safety concerns, or legal restrictions. In such cases, the Company will offer a rescheduled date or, if that is not possible, a refund of any payments received for the affected Services. The Company will not be liable for any indirect or consequential loss arising from such cancellation.

7. Access, Parking and Working Conditions

The Client must provide safe and reasonable access to all premises involved in the move. This includes ensuring that driveways, corridors, staircases and lifts are clear and suitable for use.

If parking is not secured by the Client and the Company incurs parking charges, congestion charges or penalties in connection with the Services, these costs may be passed on to the Client.

The Company may refuse to carry out work if, in its reasonable opinion, the working environment presents a risk to health and safety. In such circumstances, the Company may charge for time and resources already committed.

8. Exclusions and Special Items

The Company will not transport any items that are illegal, explosive, highly flammable, corrosive, toxic, perishable beyond normal household goods, or otherwise dangerous. The Client must not include such items in their goods.

Special or heavy items, including but not limited to pianos, safes, large aquariums, and particularly fragile or high-value items, must be declared in advance and agreed in the Quotation. The Company may refuse to move such items if they have not been disclosed or if suitable resources are not available.

9. Liability and Insurance

9.1 Standard Liability

The Company will exercise reasonable care and skill in providing the Services and in handling the Clients goods. However, the Companys liability for loss of or damage to goods is limited to a reasonable amount per item or per consignment, as set out in the Quotation or separate insurance information, unless additional cover is arranged.

9.2 Exclusions of Liability

The Company will not be liable for:

Loss or damage arising from the inherent nature or defect of goods, including pre-existing damage, wear and tear, or faulty construction.

Loss or damage to items packed or unpacked by the Client, unless it can be clearly shown that such loss or damage was caused by the Companys negligence.

Loss of data or software on computers, hard drives or similar devices.

Indirect or consequential losses, such as loss of income, profit, opportunity or enjoyment.

Damage to property or fixtures resulting from moving items in locations where access is restricted and the Client has requested or agreed that the Company should proceed despite the risk.

9.3 Time Limits for Claims

The Client must inspect the goods and premises promptly on completion of the Services. Any visible damage or loss should be reported to the Company as soon as reasonably possible and in any event within seven days of completion. Failure to notify within this period may affect the Companys ability to investigate and handle the claim.

9.4 Third Party Insurance

The Client is encouraged to arrange their own comprehensive insurance cover for goods in transit and storage, particularly for high-value items.

10. Waste and Environmental Regulations

10.1 Waste Carriage

Where the Services include the removal and disposal of unwanted items, the Company will handle such items in accordance with applicable UK waste and environmental regulations. The Company will not dispose of hazardous or prohibited waste and may refuse to accept items that fall into these categories.

10.2 Client Obligations for Waste

The Client must clearly identify items to be treated as waste or destined for disposal. The Client must not include hazardous materials or items that require specialist disposal unless this has been expressly agreed in advance and included in the Quotation.

10.3 Recycling and Reuse

Where possible, the Company will prioritise responsible disposal routes, including reuse, donation and recycling, subject to practicality and regulatory requirements. However, the Company does not guarantee any particular method or outcome of disposal.

11. Delays and Force Majeure

The Company will use reasonable efforts to adhere to agreed arrival and completion times. However, arrival times are estimates and may be affected by traffic, weather, roadworks, accidents or other factors beyond the Companys control.

The Company will not be liable for delays or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, public disturbances, road closures, vehicle breakdowns, or legal restrictions.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be addressed promptly. The Company will seek to resolve complaints fairly and efficiently.

Where a dispute cannot be resolved informally, the parties may consider using mediation or another form of alternative dispute resolution before commencing court proceedings.

13. Data Protection and Privacy

The Company collects and processes personal data solely for the purpose of providing the Services, handling bookings, managing payments, and communicating with the Client. Personal data will be handled in accordance with applicable UK data protection law.

The Client agrees that the Company may retain records of the Services, including booking details and communications, for a reasonable period for administrative, legal and insurance purposes.

14. Amendments to These Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will normally apply to that booking unless a change is required by law or mutual agreement.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. Entire Agreement

These Terms and Conditions, together with the Quotation and any written variations agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Services. They supersede any prior understandings, representations or agreements, whether oral or written.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.